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Southern California Cooling and Heating Professional Nationally Recognized for Positive Impact on Community in Promoting Outstanding Customer Service
 

Service Champions® of Southern California trains other HVAC contractors on the finer points of putting homeowners’ interests first

Los Angeles, CA, June 2007 – A prominent local cooling and heating professional recently shared a customer service program with fellow contractors from 23 different states and Canada who gathered together in St. Louis, Missouri to experience the lessons he had to offer. Jim Cooper, Operations Manager of Service Champions of Southern California, shared his secrets and insights on building a profitable company by placing the interests of the homeowner above all else.

Topics focused on anticipating homeowner needs, including indoor air quality, which helps minimize risks from asthma and alleviate allergies. Jim Cooper shared the questions that should be asked of homeowners to discover any special problems that the family might be living with that could be overcome with improved indoor air quality.

Cooper joined Terry Nicholson and Ray Diaz in leading the discussion that centered on providing this type of customer service no matter what market the contractor operates within. Nicholson is president of AirTime® 500, the world’s foremost success school for HVAC professionals, and Diaz is general manager of Service Champions of Northern California.

These three individuals headed up the discussion based on their successful track records in the heating and cooling business. They shared the successful insights and secrets to making homeowners not just satisfied, but delighted customers. The seminar helps HVAC contractors become the dominant players in their respective markets by earning the respect and trust of clients through superior customer service.

Cooper’s credentials include helping Service Champions Southern California grow to a $15 million company. The company has only been in existence since 2000. “This accomplishment is nearly unprecedented in the HVAC industry,” Nicholson commented. “It shows just how having a focus on the homeowner and solving his or her problems in a professional way can positively impact a business,” he added.

Companies such as Service Champions of Southern and Northern California have benefited from the focus on improving the lives of customers in their respective markets and that’s the message Cooper shared with his fellow contractors “Never in a million years did I think we’d become so successful so quickly,” stated Cooper. “The dedication to improving people’s lives has played a huge role in taking us to where we are today and where we are going in the future,” he added.

Service Champions of Southern California is owned by Leland Smith. Smith commented, “Jim and the rest of our staff have gone above and beyond the call of duty and that’s why we have earned the trust of our customers and have grown so quickly and with such success.”

 

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