Customer Tools


Management Profiles

Leland Smith
President

Having been brought up in a small town in Kentucky, Leland spent most of his time working for his family's retail clothing business when not in school. In 1976, he graduated from the University of Kentucky with a degree in Business Administration. After graduation he worked as a Staff Accountant for American Standard in Lexington, Kentucky, prior to moving to California to work in his brother's plumbing business.

Leland soon started his own business doing plumbing, heating and air conditioning. In 1997 he sold that business to a publicly traded company and worked for them for approximately three years. In March of 2000, he founded Service Champions Heating and Air Conditioning. Service Champions' goal at the beginning of its existence, as it is today, is to provide homeowners in Southern California a service that is beyond their expectations.

Leland resides in Yorba Linda with his wife of 26 years, and is the proud father of 3. One of Leland's passions outside of Service Champions is to meet the different Presidents of the United States and collect presidential autographs. Ever since he first saw President Nixon at the opening of the Nixon Library in Yorba Linda, Leland has had a unique desire to meet as many Presidents as possible.

Gary Arita
Service Manager

As the Service Manager, Gary is focused on ensuring that our technicians are properly trained so that our customers are always taken care of. With over 25 service technicians, Gary knows the importance of providing our customers with a high level of satisfaction and comfort, and is dedicated to the top quality training for Service Champions technicians.

He has been in the HVAC industry since 1976, having previously worked as a Service Manager for 25 years. Gary's background and experience in the industry has helped to build a strong team of hardworking, skilled, customer service oriented service technicians.

When not at Service Champions, Gary spends his free time golfing and fishing. He and his wife of 25 years thoroughly enjoy spending time with their 5 children.

David Hazel
Installation Manager

David was born and raised in Northern California, where he worked for six years as a Police Officer, having the opportunity to give back to a community that gave him so much. David then went on to complete his Business Administration Degree from San Francisco State University and began work in Construction Management, where he quickly moved up the ranks to Vice President of a Commercial Electric Company. Hearing about our core values, dedication to customer service, and community involvement, David’s sole purpose of moving to Southern California was to join our Service Champions team.

David brings a high level of managerial skills and dedication to the team. As the Installation Manager for Service Champions, David’s focus is on providing our customers with 100% satisfaction when it comes to their home comfort.

In his free time, David enjoys coaching youth football and baseball, where he teaches children to be champions both on and off the field. David is a family man, and loves spending time with his wife and two children.

Laurie Boullion
Customer Service Manager

Laurie was born in Montreal, Quebec, Canada and moved to sunny California eleven years ago. Laurie started her Career as a Call Center Manger fifteen years ago and the last four of them being in the HVAC industry. As the Customer Service Manager, Laurie is focused on making sure that our customer’s connection when calling Service Champions is nothing but top notch in quality and service.

When Laurie is not at Service Champions she enjoys creating Champions of her own by coaching children in Figure Skating at all levels. Laurie also loves spending time with her husband Don and daughter Brittany.